Protempo is a comprehensive supplier of wheels, pneumatic wheels, gas springs, dampers, trailer parts, and agricultural parts. We supply companies across Europe on a daily basis.

If you want to become a customer, please fill out our registration form. Our sales team will then contact you as soon as possible. Follow our step-by-step video that explains how to sign up for a customer account.

We do not supply directly to consumers or companies placing one-time orders. For this, we refer you to one of our partners.

You can request an account for our webshop via our registration form. We will process your request and contact you as soon as possible. Follow our step-by-step video that explains how to sign up for a customer account.

Once your request is approved, you will receive an invitation to our webshop by email.

Yes, it is possible to create a second webshop account. Please contact us at sales@protempo.eu, include your customer number, and inform us that you want to create an additional contact person for your webshop account.

You can easily reset your password. Enter the email address you use to log in to your account. You will receive an email with the option to change your password. In the step-by-step video below, we guide you through the process.

First, ensure that you are logging into the correct webshop. If you have an account for the Protempo.eu webshop, you can only log in there. You cannot use this account to log into the Protempo.nl webshop.

If you are still unable to log in, please contact our sales team at sales@protempo.eu, +31 (0)24 3711 733, or through our chat. We will resolve the issue for you so you can continue ordering without problems.

By logging into your account on the Protempo webshop, you can easily order your products. Add your products to the shopping cart and follow the steps in the checkout process.

Don't have a business account yet? Apply for one here.

You can also place your orders by phone, email, or through our chat.

Yes, you can request a quote from your representative or our sales team. We will send you a competitive offer via email.

If you have an account on our webshop, you can find your quotes under 'Your Quotations.'

No, we do not supply directly to consumers or companies placing one-time orders. For this, we refer you to one of our partners.

You can change or cancel your order as long as it has not yet been physically processed by our warehouse. Please notify our sales team as soon as possible.

Orders that have been processed by our warehouse cannot be changed or canceled and will be shipped out.

Once we have dispatched your package with our delivery service, you will receive a track & trace code via email. You can use this to track your package.

Occasionally, we may not have sufficient stock of certain products. Additionally, specific products are manufactured by our suppliers on request. Delivery times vary by product, as we work with various international suppliers. If you have questions about a specific product, please contact our sales team.

If your order contains products with different delivery times, your delivery will be split. The products available for next-day delivery will be shipped immediately and the remaining products will be delivered when they are in stock.

Pick-up is only available at our address in Nijmegen, The Netherlands.

You can select the 'pick-up' option when placing your order. You will receive an email when your order is ready for pick-up at our warehouse in Nijmegen.

Please wait for the pick-up notification before visiting our warehouse. We want to ensure your order is ready to avoid unnecessary waiting.

When picking up, please report to the reception. Bring the pick-up notification to ensure a smooth process.

Pick-up is available Monday through Thursday, from 08:00 to 17:00, and Friday from 08:00 to 16:00. Unfortunately, pick-ups cannot be done between 10:00-10:15.

To return your products, first contact our sales team at sales@protempo.eu or +31 (0)24 3711 733. Report your return and provide both the order number (starting with SOP) and the reason for the return. A return label will be created and sent to you. Pack the products as securely as possible in a box and attach the return label to the outside of the box. Send the package back to us.

Please note: All returns must be reported to our sales team in advance.

We will assess your return as soon as we receive it. If it is approved, you will receive a credit invoice via email.

We offer an API integration to businesses that actively operate an online store or plan to set one up, regardless of whether you are already a Protempo customer.

Your webshop must support API requests, and you need to collaborate with an IT specialist or web developer who can handle the technical implementation.

You will receive up-to-date product specifications, prices, and stock levels. You can place orders directly from your own webshop or create return notifications.

Setting up the API on our side is an additional service that we offer free of charge. However, implementing and testing it will require a time investment from you and your IT partner. Once it's set up, you will fully enjoy its benefits.

The next morning! This way, you always have the latest information at your fingertips. New products that we add to our assortment will also be automatically available through the integration, keeping you constantly up to date.